FAQ
General
What's the shipping cost?
Shipping rates are shown at checkout. We offer free shipping on qualifying orders over $100. For smaller orders or international destinations, rates depend on location and carrier.
When will I receive my products?
Orders are typically processed within 2–5 business days before dispatch. Delivery time then depends on destination and carrier. You will receive tracking as soon as your order ships.
What's your refund policy?
If your order arrives damaged or incorrect, contact us at hello@getflowwell.com and we will help make it right. For change-of-mind returns and eligibility details, please review our Refund Policy.
How can I cancel my order?
Contact us as soon as possible if you need to cancel. If your order has not entered fulfilment yet, we will do our best to stop it. Once an order has shipped, it cannot be cancelled in transit.
Where are the products manufactured?
Products are manufactured under applicable quality-control standards by our fulfilment and manufacturing partners. Specific origin details may vary by product.
Can I track my order?
Yes. Once your order is confirmed and dispatched, we will send you tracking details by email.
Do you ship internationally?
Yes. International shipping is available for many destinations. Shipping time and cost vary by location, and local customs duties or taxes may apply depending on your country.
Subscription
What does the subscription give me?
On eligible products, subscriptions give you automatic recurring delivery so you do not run out. Any subscription pricing or savings are shown on the product page before purchase.
How can I manage my subscription?
You can manage your subscription using the link in your subscription emails. If you need help, contact us at hello@getflowwell.com.
What is your subscription cancellation policy?
You can cancel future renewals before the next renewal charge is processed. If a renewal order has already been charged, it will be handled under the normal refund policy.